Introduction
This Privacy Policy describes how Urbana City Hotel ("we", "us", or "our") collects, uses, and shares information about you when you visit our website, make a reservation, or stay with us.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, payment details, and reservation preferences.
We also collect information automatically when you visit our site, including IP address, browser type, device information, and pages viewed.
How We Use Your Information
We use your information to process reservations, communicate with you, improve our services, send marketing communications where permitted, and comply with legal obligations.
We do not sell your personal information to third parties.
Sharing of Information
We may share your information with trusted service providers who help us operate our business, such as payment processors and email delivery services. These providers are bound by confidentiality obligations.
We may also disclose information when required by law or to protect our rights.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at info@urbana.com.
Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@urbana.com or +212-220-4519.